Our products are shipped within 4-7 Days using the following carriers: Churchills International Express. To return your product, you should mail your product to: Calasca, Unit 2A, 9 - 11 Olympia Street, Marlboro, Sandton Gauteng South Africa 2090. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.