info@calasca.comCONTACT US

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FAQ

When will I receive my order?

If you live in Johannesburg, you should receive your order within 3 - 5 working days, if you are outside of Johannesburg, depending on your region, you should receive your order within 5 - 7 working days. If you require any further information please feel free to inquire with our friendly customer service team at info@calasca.com

What if I received the wrong item or received a damaged item? – This is not what I ordered?

Please notify us immediately and we will send our couriers (at no additional cost) to collect the wrong item and deliver the correct one to you. This can happen and we do apologise in advance for all inconvenience caused. Please email us at info@calasca.com

What if I received my parcel and do not like it?

We apologise for the inconvenience caused regarding your item. If items received are not as expected, damaged by customer or the customer does not want the item anymore however all information on the product was correctly supplied, the customer is then liable to return the item/s in its original packaging and at their own cost. The refund/credit will take place upon receiving the item/s back and checked. Please note that items must be returned in original packaging without any damages unless stipulated in writing and images supplied. We apologise again for the inconvenience caused. Email: info@calasca.com

When and how do I get my tracking number?

A tracking number will be provided through to you within 24 hours after payment reflects and your order is in processing. You will then be sent an email or an SMS with your tracking number with the courier details. For any further queries please feel free to email us. Email: info@calasca.com

How do I know when my order has been packed and on its way?

You will then be sent an email or an SMS with your tracking number with the courier details. For any further queries please feel free to email us. Email: info@calasca.com